vi taka Terms and Conditions

1 General Provisions

vi taka is an online entertainment and betting platform that provides services for users in Bangladesh. These Terms apply to all registered members, visitors, and anyone who accesses the platform's services in any way.

vi taka reserves the right to change, amend, or update these Terms at any time. If you continue using the platform after changes take effect, you are considered to have accepted the updated Terms. It is therefore recommended that you review this page regularly.

These Terms are written in Bengali and will be interpreted in accordance with the laws of Bangladesh.

2 Eligibility and Age Requirement

You must be at least 21 years of age to open an account and use any service on vi taka. The platform's services are strictly prohibited for anyone under the age of 21.

Providing accurate age and identity information at the time of registration is mandatory. vi taka may request relevant documents for age verification at any time. Providing false information will result in immediate suspension of the account, and associated deposited funds may be forfeited.

• Minimum age to open an account: 21 years
• A maximum of one account per person is permitted
• Multiple members of the same household may open separate accounts, however verification will apply where the same device or payment method is used
• A copy of a national identity card or passport may be requested for identity verification

3 Account Registration and Security

During registration you must provide your correct name, mobile number, and any other required information. Creating an account with false or misleading information is strictly prohibited.

3.1 Password and Login Security

It is your responsibility to keep your account login details confidential. Keep your password strong and do not share it with anyone. If you suspect unauthorised access, notify our support team immediately. vi taka will not be responsible for any unauthorised use of your account.

3.2 Account Verification

vi taka may initiate an account verification (KYC) process to complete withdrawal requests or for large transactions. Failure to complete this process may result in the transaction being placed on hold.

4 Deposit and Withdrawal Terms

bKash, Nagad, Rocket, and Upay can be used to deposit and withdraw funds on vi taka. The minimum amount for a deposit or withdrawal is ৳500 (five hundred taka).

• Minimum deposit amount: ৳500
• Minimum withdrawal amount: ৳500
• Withdrawal requests are generally processed within 1 hour
• Deposit methods: bKash, Nagad, Rocket, Upay
• Withdrawal methods: bKash, Nagad, Rocket, Upay

The wagering requirements for any associated bonus must be met before a withdrawal request is processed. Bonus funds cannot be withdrawn if wagering is incomplete.

vi taka reserves the right to hold any deposit or withdrawal if there is suspicion of unusual transactions or fraud.

5 Bonuses and Promotional Offers

vi taka offers various bonuses and promotional offers, each with its own terms. Please read the relevant detailed terms carefully before claiming a bonus.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: if you deposit ৳1,000 you will receive a ৳1,000 bonus, your balance will be ৳2,000, and you will need to wager a total of ৳10,000 (৳1,000 × 10) before withdrawing.

5.2 General Bonus Terms

• Each bonus may only be claimed within the specified time period
• Attempting to claim bonuses from multiple accounts will result in both accounts being closed
• Bonus funds cannot be withdrawn directly; they become withdrawable only after wagering is completed
• vi taka reserves the right to change or cancel any bonus offer at any time
• If bonus abuse is proven, the relevant bonus and any associated winnings will be voided

6 Betting and Gaming Terms

vi taka offers slots, live casino, cricket and other sports betting, and various types of games. Each game or bet has its own rules, which can be found in the description of the relevant game.

6.1 General Betting Rules

A bet once confirmed generally cannot be cancelled. If a bet remains unprocessed due to a technical error, vi taka may declare that bet void and the staked amount will be returned. In the event of an internet disconnection, the outcome of any ongoing bets and games will be determined according to server logs.

6.2 Cricket Betting

When betting on BPL, IPL, T20 World Cup, and other cricket tournaments, vi taka's own rules will apply in the event of a match cancellation or change of result. If a match is cancelled, the staked amount is generally returned, though exceptions may apply in certain circumstances.

6.3 Disqualifying Conduct

Betting or gaming using any form of manipulation, software exploits, bots, or automated methods is strictly prohibited. If such activity is detected, the account will be immediately closed and all associated winnings will be voided.

7 VIP Program

vi taka's VIP program has five tiers in total: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback benefit differs at each tier.

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback
• Diamond: up to 1.5% weekly cashback

Weekly cashback is paid at the applicable rate on that week's net loss (total losses minus total winnings). Example: if a Gold member has a net loss of ৳20,000 in a week, a cashback of ৳20,000 × 0.9% = ৳180 applies.

Changes to VIP tier depend on activity on the platform and are made according to vi taka's own assessment. VIP benefits cannot be converted to a cash equivalent.

8 Prohibited Activities

The following activities are strictly prohibited on the vi taka platform:

• Opening or operating an account under a false identity
• Creating multiple accounts to claim bonuses
• Using the platform for the purpose of money laundering
• Using hacking, viruses, or harmful software
• Harassing, threatening, or abusing other members
• Abusing bonuses or gaining benefits by violating terms
• Using fraudulent or illegal payment information

If any such activity is proven, vi taka may suspend or permanently close the account and forfeit all associated funds.

9 Personal Data and Privacy

vi taka places the highest importance on the security of your personal data. To learn more about how your information is collected, stored, and used, please read our Privacy Policy. We use SSL encryption and other technical security measures to protect personal data.

Your information is not shared with third parties, however information necessary for legal obligations or payment processing may be shared with the relevant service providers.

10 Responsible Gaming

vi taka believes that entertainment should be enjoyable. Online betting and gaming is a leisure activity — it is not a source of income. Every member should play within their means and remain aware of potential losses.

If you feel you are having difficulty controlling your gaming habits, visit our Responsible Gaming page to learn about self-exclusion, deposit limits, and other support options. Use of this platform is strictly prohibited for anyone under the age of 21.

11 Account Closure and Suspension

vi taka reserves the right to suspend or close an account in the following circumstances:

• If these Terms are violated
• If fraud or suspicious activity is detected
• If identity verification fails
• Due to prolonged inactivity
• At the member's own request

If a member wishes to close their account, they can contact us via 24/7 live chat or email. Any verified withdrawable balance will be returned before the account is closed.

12 Technical Issues and Errors

If a game or bet is affected by a technical issue, server downtime, or error, vi taka reserves the right to investigate the relevant transaction. If a software error causes an abnormal winning amount to be displayed, vi taka may void that win and correct the balance.

vi taka will not be liable for any loss caused by internet disconnection or device issues.

13 Limitation of Liability

vi taka provides the platform on an "as is" basis. To the extent permitted by law, vi taka will not be liable for indirect, incidental, or consequential damages. Your total claim arising from use of the platform will be limited to the amount of the deposit currently held in your account.

14 Dispute Resolution

If you have a dispute or complaint, please contact us first via 24/7 live chat or email. We always try to resolve issues in a friendly manner. For answers to common questions, you can visit our Frequently Asked Questions (FAQ) page.

After a written complaint is submitted, vi taka will investigate and communicate a decision within a reasonable time. vi taka's decision will be considered final and binding unless otherwise proven by law.

15 Contact and Customer Support

vi taka's customer support team is available seven days a week, 24 hours a day, in both Bengali and English. Immediate assistance is available via live chat. To contact us by email, send a message to the address below:

Email: [email protected]

To learn more about our platform, visit the About Us page, where vi taka's goals, values, and services are described in detail.