vi taka's Privacy Policy

vi taka ("we", "our", "platform") makes clear through this privacy policy how information collected from you while using our website, applications, and related services is handled. By creating an account or using the services at vi taka, you are considered to have agreed to this policy. This policy applies together with our Terms and Conditions.

1 What Information We Collect

vi taka collects only the information necessary to operate our services. This information falls into two types — information you provide and information collected automatically.

1.1 Registration and Identity Information

Information you provide when opening an account:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport details (where identity verification is required)

1.2 Financial and Transaction Information

To process deposits and withdrawals, we collect the necessary payment-related information. This may include your bKash, Nagad, Rocket, or Upay number and transaction history. Under no circumstances do we store your mobile banking PIN or password.

1.3 Technical and Usage Information

Our system may automatically record the following information:

• IP address and device type
• Browser version and operating system
• Time and date of login to your account
• Which games were played and for how long
• Cookie and session data

1.4 Communication Information

When you contact our support team via live chat or email, the content of that conversation is securely stored to ensure quality service and to resolve future issues more quickly.

2 Purpose of Data Collection

vi taka uses collected information only for specific and legitimate purposes. These purposes are as follows:

2.1 Account Management and Identity Verification

Identity verification is essential to keep your account secure and to prevent multiple accounts being opened in the same person's name. It also helps restrict access to the platform for those under 21.

2.2 Payment Processing

Financial information is used to complete deposits and withdrawals successfully, to detect fraud and unauthorised transactions, and to maintain transaction history.

2.3 Service Improvement

By analysing how you use the platform, we improve its functionality, add new features, and identify technical issues quickly. This analysis is conducted entirely anonymously or in aggregate.

2.4 Relevant Communication

We use your mobile number and email to send security-related notifications about your account, transaction confirmations, and relevant updates. You may opt out of non-payment-related messages at any time.

2.5 Responsible Gaming Support

We monitor your gaming patterns so that responsible gaming tools — such as setting deposit limits or taking a temporary break — can be offered to you when needed.

3 Data Storage and Security

3.1 Technical Security

vi taka uses industry-standard security technology. Your information is transmitted via SSL (Secure Socket Layer) encryption and stored on servers in encrypted form. Financial information and passwords are never kept in a directly readable format.

3.2 Access Control

Only authorised staff may access your personal information, and only when required for professional purposes. All access is logged and audited.

3.3 Retention Period

We retain information for as long as your account is active and for as long as required after account closure to meet legal obligations. Transaction information is generally required to be kept for an extended period. Information no longer relevant for financial purposes is securely deleted once it is no longer needed.

4 Sharing Information with Third Parties

vi taka never sells, rents, or transfers your personal information to third parties for marketing purposes. However, sharing information may be necessary in certain situations:

4.1 Payment Processors

The necessary information is shared with the relevant payment providers to process transactions via bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies.

4.2 Technology Service Providers

Server hosting, data analytics, and gaming software providers operate under defined contracts. They may access only the information necessary to deliver the service, on a limited basis.

4.3 Legal Obligations

We may provide relevant information in response to a court order, a request from a law enforcement agency, or to fulfil a legal obligation. In such cases, only the information specifically requested and relevant to that request is provided.

5 Cookies and Tracking Technologies

vi taka uses cookies on the website. Cookies are small text files stored in your browser that help improve your experience.

5.1 Essential Cookies

These cookies are necessary to maintain your login session, ensure security, and remember your language preference. Disabling them will prevent the platform from working correctly.

5.2 Functional Cookies

These cookies are used to remember your preferred games, display settings, and other personalised settings. They make each visit more convenient for you.

5.3 Analytics Cookies

Anonymous statistics are collected to understand how different parts of our website are being used. It is not possible to identify any individual from this information.

You can reject non-essential cookies by changing your browser settings, though this may limit certain features.

6 Your Rights

As a vi taka user, you have the following rights and we fully respect them:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You have the right to request correction if any of your information is inaccurate or incomplete.
• Right to Deletion: In certain circumstances you may request that your information be deleted, although some information may need to be retained due to legal obligations.
• Right to Object: You have the right to object to the use of your information for specific purposes.
• Portability: We are ready to provide the information you have given us in a structured format.

To exercise these rights, contact our support team. We generally respond within 30 days of receiving a request.

7 Protection of Children and Minors

All vi taka services are strictly for persons aged 21 and above. We do not knowingly collect information from anyone under 21. If we become aware that a minor has opened an account, that account and all associated information will be immediately closed and deleted.

8 Policy Changes and Updates

vi taka reserves the right to update this privacy policy when necessary. If there are any significant changes, we will send a notification to your registered mobile number or email, and the update date will be clearly noted on the website. Continued use of the platform after changes constitutes acceptance of the updated policy.

To learn more about our services, security measures, and the company, you can read our About Us page.

9 Contact

If you have any questions about this privacy policy or any requests regarding your information, please contact us:

• Live Chat: Available 24/7 — support provided in Bengali and English
• Email: [email protected]

Answers to common questions about various aspects of our service can be found in the Frequently Asked Questions section.